FAQ

FAQ – Frequently Asked Questions

Domain Name Registration

Details on Domain Name Registration

What Exactly Is a Domain Name? Why Do I Need one?

Domain name is in essence an easy to remember place in the Internet World. Think of it as a land lease – the very basic thing you need to build a house on top of it.

Some domains are cheaper and only cost the basic registration fee (US$30) while other can cost hundreds of thousands of dollars. Most of the easy to remember one word domains ending .com and .net (such as insurance.com) are already registered by someone but you might still find some good ones – we are more than happy to assist you with this task.

Which Domains Are Provided For Free?

We offer the following domain names for free:

  • .tk
  • .ml
  • .ga
  • .cf
  • .gq

Therefore you can have website with domain name such as www.myhotel.tk or www.myapartment.cf (subject to availability).

These domains work the same way as .com or any other paid domain, we use them ourselves for some projects and they generally work reliably and just fine, however the domains are provided “as is” without any warranty as we register these domains with a 3rd party that also provides no warranty.

Ordering a Premium Domain Name such as .com or .net is strongly recommended as the price is not significant (US$30) and the domains are generally considered more trustworthy.

What Are The Premium Domains? How Much Do They Cost?

We generally consider as premium domains those domains that need an annual payment.

We can help you register the following domain names:

  • For US$30/year: .art, .be, .bet, .blue, .click, .club, .com, .eu, .futbol, .in, .info, .kim, .link, .net, .nl, .one, .org, .pet, .pictures, .pink, .pw, .red, .rocks, .shiksha, .tel, .top, .xyz
  • For US$45/year: .agency, .airforce, .app, .army, .associates, .attorney, .auction, .band, .bargains, .beer, .bid, .bike, .blog, .boutique, .builders, .business, .buzz, .bz, .cab, .cafe, .capetown, .cards, .care, .casa, .cash, .cat, .catering, .cc, .center, .ch, .chat, .cheap, .church, .city, .clothing, .co, .coffee, .cologne, .community, .company, .computer, .construction, .consulting, .contractors, .cooking, .cool, .country, .courses, .cricket, .cymru, .dance, .date, .deals, .democrat, .dentist, .desi, .digital, .direct, .directory, .discount, .domains, .download, .durban, .earth, .education, .email, .engineer, .enterprises, .equipment, .estate, .events, .exchange, .exposed, .express, .fail, .faith, .family, .farm, .fashion, .fish, .fishing, .fit, .fitness, .florist, .football, .forsale, .foundation, .fr, .fun, .fyi, .gallery, .games, .garden, .gift, .gifts, .gives, .gmbh, .graphics, .gratis, .gripe, .group, .guide, .guru, .haus, .horse, .house, .how, .immo, .immobilien, .industries, .ink, .institute, .international, .irish, .ist, .istanbul, .it, .jetzt, .joburg, .kaufen, .kiwi, .land, .lawyer, .lc, .li, .life, .lighting, .limited, .live, .loan, .lol, .love, .ltd, .management, .market, .marketing, .mba, .me, .media, .men, .menu, .miami, .mobi, .moda, .moe, .mom, .money, .nagoya, .navy, .network, .news, .ninja, .nu, .nz, .online, .parts, .party, .photo, .photography, .photos, .pl, .place, .plus, .productions, .promo, .properties, .pub, .racing, .rehab, .reisen, .rentals, .repair, .report, .republican, .rest, .review, .reviews, .rip, .rodeo, .ru, .run, .sale, .sarl, .school, .schule, .science, .se, .services, .shop, .shopping, .show, .si, .singles, .site, .soccer, .social, .software, .solutions, .soy, .space, .stream, .studio, .study, .style, .supplies, .supply, .support, .surf, .systems, .team, .technology, .tips, .today, .tokyo, .tools, .town, .trade, .training, .tube, .tv, .tw, .uno, .vacations, .vet, .video, .vip, .vision, .vodka, .wales, .watch, .webcam, .website, .wedding, .wiki, .win, .works, .world, .ws, .wtf, .yoga, .yokohama, .zone
  • For US$65/year: .apartments, .archi, .bingo, .bio, .black, .camera, .camp, .capital, .careers, .claims, .cleaning, .clinic, .coach, .codes, .condos, .coupons, .cruises, .dating, .delivery, .dental, .design, .diamonds, .dog, .engineering, .expert, .finance, .financial, .flights, .frl, .fund, .furniture, .glass, .golf, .gs, .gy, .healthcare, .hockey, .holdings, .holiday, .hospital, .insure, .io, .jewelry, .kitchen, .la, .lease, .legal, .lgbt, .limo, .london, .maison, .memorial, .mortgage, .ms, .partners, .pizza, .plumbing, .poker, .qa, .recipes, .restaurant, .salon, .sh, .shoes, .ski, .solar, .st, .store, .surgery, .tax, .taxi, .tech, .tennis, .theater, .tienda, .tours, .toys, .university, .vc, .ventures, .viajes, .villas, .vin, .vlaanderen, .voyage, .wien, .wine
  • For US$80/year: .bar, .build, .college, .fans, .gd, .gl, .global, .green, .is, .mn, .organic, .pe, .ph, .press, .rent, .to, .vegas, .vote, .voto

These domain names are provided with technical support and we register them through a 3rd party (authorized registrar).

All domain names are subject to availability – we are more than happy to assist you with choosing the right domain name.

Development

This section describes development of the website.

What exactly is this “Simple Web Design”?

It’s a website developed using our own customized templates pre-configured for certain businesses (hotels, coffees, nail salons, etc.).

The website is “almost” ready, the part that is not ready is your content – your texts & your pictures.

Tip: check “Our Work” section for past projects and example sites.

The Simple Website project comes down to the following 5 steps:

  1. You place an Initial Inquiry (free) where you briefly tell us about your business, current website situation (if any) and any competing websites that you like.
  2. We get back to you with an Order Form where you specify details about your business (phone numbers, address), texts you would like to include, prices and listing structure + 3 photos of your business.
  3. We review the Order Form you submitted and contact you if we need any clarification (ie. regarding domain registration). If the form is fine then we issue you an invoice for the plan you chose, you pay the invoice and once we see it as paid we move on to 4.
  4. The clock is now ticking and within 5 days you will get your website, if we discover any inconsistencies or missing information during the development we will contact you.
  5. We contact you that the site is finished and you review that everything is consistent with the order form that you submitted, if not we will fix it at our own cost.

What happens after the project is finished?

The site is now live (anybody can access it) so after the 14 days or so we will ask you if you are satisfied with everything and whether you would like to keep hosting with us. We can also discuss some marketing help such as putting your business on Google Maps.

  Have more questions?
Contact Us for a FREE initial consultation.

What do I get for $100?

The “Simple Web Design” package is a form based website design only, 30 days of complimentary Basic Hosting included. $100 means 100 USD (not AUD, CAD or HKD). It has to be paid with PayPal or Credit Card. We are happy to provide 20 % discount if you pay with honest money.

Let’s start with what it does include:

  • Includes a website that is developed using the details in the form you submitted.
    Tip: check “Our Work” section for past projects and example sites.
  • Includes 1 web page and it will be finished for you within 5 days.
  • It is responsive and mobile friendly.
  • Includes 30 days worth of hosting, it’s same hosting where we also develop the site – your site will be online for 30 days with the $100 paid. After 30 days you need to purchase the Web Hosting plan or upgrade to the Combo Deal which includes Web Hosting, 1 Year Warranty and Email hosting the original $100 paid is deducted when ordered. If you don’t renew the hosting you will be given option to download your site and move it away.
  • Includes a free domain (.tk .ml .ga .cf .gq), if you want some other domain such as .com or .net it’s extra $30, other TLDs are available on request.
  • Includes compressed version of the site (website files and SQL dump). If you don’t order after the 30 days our hosting plan (or Combo Deal) your website will be suspended. When suspended you have 30 days to either ask for the download link or to order hosting plan, after this suspension period the website may be deleted forever at our sole discretion. Once you contact our technical support you will be given the link within 48 hours. The link will be active for up to 90 days then the compressed version may be deleted.

What it does NOT include:

  • Custom design of your website which means anything outside the order form submitted.
  • Photo taking, we expect that you provide your photos of your own business in reasonable quality. If you provide at least 3 high resolution photos of your business we can try and get some additional stock photos for you (+$5 each photo). We strongly advise against using only stock photos.
  • Logo design, if you can’t provide a logo and want one we can get you a simple custom logo it will be additional $100. The project as a whole might be delayed because of this.
  • Hosting beyond the 30 days.
  • Website migration once it’s finished.
    Once it’s finished you can ask for a link to download it, if you have no idea what to do with it please order “Combo Deal” and we will use the initial payment ($100) as deposit. If you order a website first and later find yourself unable to move it we can do the migration for you. We require initial migration fee of $100 (should be fine and cover the migration cost for 99 % of the hostings out there) and later $25/15mins if any extra work is needed. We reserve the right to refuse to do this job and we do not provide any assurance or warranty that the migration will be successful as we can’t possibly know if there is some misconfiguration on a 3rd party system, the migration fee of $100 may be refunded at our sole discretion.
  • Maintenance of the website, security updates or changes – once it’s developed it’s final (unless you go with “Combo Deal” – see below).
  • Marketing or promotional activity beyond website being designed using the best practice so it’s easy for Google to find it.

  Have more questions?
Contact Us for a FREE initial consultation.

Who is the typical customer for this product?

It’s aimed at following customers:

  • Customers who are in need of their own website (as Facebook page is not really yours and is by no means reliable – read below), these customers are looking for a “simple website”, they are NOT looking for a “complex, custom made website” which takes 3 months to develop and costs $5000.
  • It’s aimed at small businesses with “typical” website for a Hotel, B&B, Pub, Restaurant, Bakery, Massage, Spa, Hairdressing, Nails Salon, Gym, Yoga, Martial Arts Club or similar
  • It’s aimed at somebody who does not want to risk more than the initial $100 and later will decide whether they will continue hosting the site with us or their IT team will move the site to a 3rd party.

  Have more questions?
Contact Us for a FREE initial consultation.

My website has been live for couple of days, I realized I need to change a few things. Can you help me?

Once the product is delivered and is outside the 5 days of development window the changes are considered final. However if you find out you need some additional small change within the next 3 days we are willing to honor it within the original $100.

Any tweak/change discovered in this additional 3 days window must not exceed 30 minutes of developers time.

Any changes beyond these 5+3 days are charged at 30 US$ per each 30 minutes of developers time, minimum billing period is 30 minutes.

Why bother with a website? I can have Facebook Business Page for free.

Yes you can but Facebook likes to block pages at times and provides no explanation and no support whatsoever. Please see the following stories:

The list goes on – feel free to Google for term “facebook disabled business page” to see for yourself. We believe it’s better to have your own website rather than to rely on service which can disable your presentation at anytime for any reason and can’t be bothered to even reply.

  Have more questions?
Contact Us for a FREE initial consultation.

Web Hosting Packages

This section is about our web hosting packages.

What is included in the “Web Hosting”?
  • Hosting Setup (free)
  • Valid SSL certificate – “the green padlock” (free)
  • 1 GB of storage – can store up to 1,000 HD Photos and 10 HD Video Files
  • 100 GB of traffic – can serve up to to 50,000 visitors per month
  • 7 Datacenters to choose from
  • Monthly Backups included
  • 1 Domain name hosting

You will be provided with your own login credentials to the Control Panel Administration where you can change all the passwords if necessary.

Upgrade options:

  • Extra Storage +$2/1GB/month
  • Extra Traffic +$2/100GB/month
  • Extra Domain with hosting +$10 extra per month
  • Extra Domain Redirects (without hosting) +$10 one off setup fee (no monthly fees)

All additions follow the original plan’s billing cycle, for example if you have 6 months left on a yearly plan and you need additional 1 GB of storage you will be billed 1GB*$2*6months = $12.

Service is provided without email hosting but you can add email hosting –  check Email Hosting Packages FAQ section for details. You can also use Gmail, Yahoo or similar service for free.

Yearly (every 12 months) billing as default, bi-annual (every 6 months) billing also available (+10 %). 45 days money back guarantee.

Important:

  • We do not bill marginal irregular overages (soft limit) and we always contact you first before any additional billing happens.
What is included in the “Combo Deal”?

It’s the “Combo Deal” – the price is final and includes everything thinkable.

It does include:

  • Simple Web Design – website for your business designed & delivered by us and later provided with security maintenance.
  • Web Hosting – see above for details
  • 1 Smart Mailbox Hosting – see “Email Hosting Packages” section for details
  • 1 Year warranty – we will maintain your site and it will stay secure, optimized and online
  • WordPress login (limited account) so you can use self service to for example modify opening hours but you will not be given administrator account so you can’t “break” things (read below).
  • Download link to compressed version of the site which you can download and as such move the site away from us at anytime (it’s your to keep). Contact our technical support and you will be given the link within 48 hours.

It does NOT include:

  • FTP, MySQL or WordPress Admin login details – in order to be able to guarantee integrity of the site we do not allow any “tweaks” by you or third parties, if you insist on having those we will provide them to you but your warranty will be void – no more included maintenance by our company.

Yearly (every 12 months) billing as default, bi-annual (every 6 months) billing also available (+10 %). 45 days money back guarantee (excludes refund on delivered website design as you get to keep it).

Have more questions?
Contact Us for a FREE initial consultation.

This section is about Email Hosting packages.

Do you provide Emails Hosting?

We do, however only our “Combo Deal” already includes 1 Smart Mailbox hosting.

All plans can be upgraded with the following plans:

Smart Mailbox:

Large Mailbox:

Jumbo Mailbox:

Yearly (every 12 months) billing as default, bi-annual (every 6 months) billing also available (+10 %). 45 days money back guarantee. Backups on mailboxes are not provided by default (privacy reasons), if you wish your emails to have backups please contact us for a quote. Please note that all our servers have full machine backups (unless explicitly stated otherwise).

Important:

  • We do not bill marginal irregular overages (soft limit) and we always contact you first before any additional billing happens.
  • We never harvest your personal data for advertising or any other use.
Do you provide support for Email Hosting?

We monitor all our email servers for blacklists, this way we avoid delivery issues in advance.

However, if you need help with setup of your email client we provide support for following email clients:

On these email clients we guarantee functionality and we are happy to assist you with 2 free setups per billing cycle and per mailbox – we will assist you via Skype call if necessary. Please be advised that this service is provided only for Large and Jumbo Mailbox plans.

We explicitly don’t provide support for Apple Mail and Microsoft Outlook as the software is known to have bugs which we cannot solve as a 3rd party – please contact your software vendors for assistance.